Frequently Asked Questions
Sizing & Fit
How do your sizes run?
Our performance tees and apparel are true to size with an athletic fit. If you are between sizes or prefer a relaxed fit, we recommend sizing up. Each product page includes a size chart for reference.
Do you offer extended sizes?
Yes. Most of our apparel is available in sizes XS through 3XL. Size availability varies by product and is listed on each product page.
Materials & Sustainability
What materials do you use?
Our performance trail running apparel is made from moisture-wicking, breathable polyester blends designed to manage sweat, resist odor, and hold up across many miles and washes.
Our cotton and cotton-blend styles include:
- Comfort Colors 1717 Garment-Dyed Heavyweight Tee: Made from 100% ring-spun cotton. Comfort Colors uses a garment-dyeing process that gives each piece a unique, lived-in look and feel. The brand is known for its soft, heavyweight fabric and vintage-inspired aesthetic.
- Classic Soft Tees: Made from combed and ring-spun cotton (heather colors contain polyester) for a lightweight, exceptionally soft feel.
- Crewnecks and Hoodies: Made from a cozy cotton and polyester fleece blend that holds its shape wash after wash.
Exact materials for each item are listed on its product page.
Are your products sustainably made?
All products are made to order, eliminating overproduction and reducing waste. We work with blank garment partners that run active sustainability programs covering ethical labor, water reduction, and responsible sourcing.
Printing & Quality
How are your designs printed?
Our apparel uses direct-to-garment (DTG) and dye-sublimation printing depending on the product. Both methods produce vibrant, durable prints built to last through regular washing and outdoor use.
Will the print fade over time?
When cared for properly, our prints are designed to stay vibrant. Wash inside out in cold water and avoid high heat in the dryer.
Shipping
Do you offer free shipping?
Yes. US orders of $45 or more ship free. Orders to Canada, Mexico, the UK, and all other international destinations ship free at $100 USD or more. Free shipping is applied automatically at checkout.
How long does shipping take?
Allow 2 to 5 business days for production plus 3 to 5 business days for standard domestic shipping. International orders typically arrive 5 to 14 business days after dispatch. See our Shipping Policy for details.
Do you ship internationally?
Yes, we ship to select international destinations. Rates are calculated at checkout. International orders may be subject to customs duties and taxes.
Personalization
Can I personalize a product?
Select products offer personalization on the product page. If you do not see a personalization option, that product is not currently available for customization.
Can I request a fully custom design?
We do not currently offer fully custom design services. Contact info@slothandduck.store with questions.
Made to Order
What does made to order mean?
Your item is produced specifically for you after you place your order. We do not hold pre-made inventory, which reduces waste and keeps our catalog fresh.
Can I cancel or change my order?
Contact us immediately at info@slothandduck.store. Production begins shortly after an order is placed so we have a very limited window for changes.
Returns & Refunds
What is your return policy?
Made-to-order items cannot be returned for sizing or preference. If your item arrives damaged, defective, or with a printing error, we will replace it or issue a full refund. Contact us within 30 days of delivery with a photo. See our Refund Policy for details.
What if my order arrives damaged?
Email info@slothandduck.store with your order number and a photo and we will make it right.
Care Instructions
How should I wash my Sloth & Duck apparel?
Machine wash cold, inside out, on a gentle cycle. Mild detergent only. No bleach or fabric softener. Tumble dry low or hang to dry. Do not iron directly on the print.