Refund policy
Our Quality Guarantee
Every Sloth & Duck order is backed by our quality guarantee. If your item arrives with a defect, misprint or damage, or isn't what you ordered, we'll replace it or refund you in full. No return shipping is needed, and you can keep or donate the original.
What's covered
- Manufacturing defects, misprints or print quality issues
- Items damaged in shipping
- Wrong item, size or color sent
- Products that are significantly different from their description
What's not covered
Because every piece is printed to order just for you, we can't accept returns or exchanges for change of mind, or for ordering the wrong size or color. Please check the Size Guide on each product page before ordering, and email us at info@slothandduck.store if you're between sizes. We're happy to help.
How to report an issue
Contact us within 30 days of delivery at info@slothandduck.store with your order number, photos of the issue, and a short description. We respond within 24 to 48 hours.
How we make it right
Once we verify the issue, we'll send a replacement at no cost or issue a full refund to your original payment method. No return shipping is required. Refunds are processed within 5 to 10 business days after verification. Please allow an additional 5 to 7 business days for the refund to appear, depending on your bank or payment provider.
Order cancellations
Orders may be canceled within 12 hours of placement, before production begins. Once production has started, orders can't be canceled. Email info@slothandduck.store right away if you need to cancel.
Where this policy applies
This policy applies to all orders, wherever they ship.
Contact us
Email: info@slothandduck.store
Response time: within 24 to 48 hours
Business hours: Monday to Friday, 9 AM to 5 PM Eastern