Shipping policy
SHIPPING POLICY
Order Processing Times
We create each product on-demand to reduce waste and ensure quality. Processing times vary by product type and fulfillment partner:
- Standard items: 3-5 business days
- Custom/personalized items: 5-7 business days
- Large or specialty items: 7-10 business days
Orders are processed Monday-Friday (excluding holidays). Orders placed after 12 PM EST may be processed the next business day.
How Shipping Works
Because we use multiple fulfillment partners and print-on-demand providers, your order may ship from different locations depending on the product type, size, and weight. This allows us to:
- Reduce shipping times by fulfilling locally
- Lower shipping costs
- Minimize environmental impact
Shipping Costs
Shipping costs are calculated at checkout based on:
-
Product size and weight
- Larger items cost more to ship
-
Destination
- Distance from fulfillment center
-
Shipping method
- Standard vs. expedited
-
Fulfillment partner
- Different providers have different rates
Estimated shipping costs:
- US Standard: $4.99 - $12.99 (depending on size/weight)
- US Expedited: $12.99 - $24.99
- Canada Standard: $9.99 - $19.99
- Mexico Standard: $12.99 - $24.99
Exact costs are shown at checkout before you complete your purchase.
Free Shipping
We offer free standard shipping on US orders over $75 (after discounts, before taxes).
Shipping Carriers & Methods
We partner with trusted carriers to ensure reliable delivery:
United States:
- USPS Priority Mail
- UPS Ground
- FedEx Ground
- Regional carriers (depending on fulfillment location)
Canada:
- Canada Post
- USPS Priority Mail International
- Regional carriers
Mexico:
- USPS Priority Mail International
- DHL
- Regional carriers
The specific carrier used depends on your location, product type, and fulfillment partner.
Delivery Timeframes
United States:
- Standard shipping: 5-10 business days after order ships
- Expedited shipping: 2-5 business days after order ships
Canada:
- Standard shipping: 7-14 business days after order ships
- Expedited shipping: 5-10 business days after order ships
Mexico:
- Standard shipping: 10-20 business days after order ships
- Expedited shipping: 7-14 business days after order ships
Delivery times are estimates and may vary based on carrier performance, customs processing (international), and destination. Processing time (3-5 days) is separate from shipping time.
Tracking Your Order
Once your order ships, you'll receive:
- Shipping confirmation email with tracking number
- Tracking link to monitor your delivery
- Carrier information (USPS, UPS, FedEx, etc.)
Please allow 24-48 hours for tracking information to update after shipment.
International Shipping & Customs
Canada & Mexico:
- Orders may be subject to customs fees, duties, or import taxes
- These fees are the customer's responsibility
- We have no control over these charges
- Check with your local customs office for estimated fees
Customs delays: International orders may experience delays during customs processing. This is beyond our control and not included in estimated delivery times.
Shipping Delays
While we strive for prompt delivery, delays can occur due to:
- Carrier delays or service disruptions
- Weather or natural disasters
- Customs processing (international orders)
- High-volume periods (holidays)
We are not responsible for carrier delays once your order has shipped. If your order is significantly delayed, please contact us at info@slothandduck.store and we'll help track it down.
Lost or Damaged Shipments
If your order is lost or damaged in transit:
- Contact us immediately at info@slothandduck.store
- Include: Order number, tracking number, and photos (if damaged)
- We'll investigate with the carrier
- Resolution: Replacement or full refund
We'll work with the carrier to resolve the issue as quickly as possible.
Multiple Items in One Order
If you order multiple items, they may ship separately from different fulfillment centers. You'll receive separate tracking numbers for each shipment. This is normal and helps ensure faster delivery.
Address Changes
Once an order is placed, we cannot guarantee address changes. If you need to update your shipping address:
- Contact us immediately at info@slothandduck.store
- Include your order number
- We'll do our best to update it before shipment
Once shipped, address changes must be made directly with the carrier.
PO Boxes & Military Addresses
We ship to:
- ✅ PO Boxes (USPS only)
- ✅ APO/FPO/DPO military addresses (USPS only)
Please note: Some carriers (UPS, FedEx) cannot deliver to PO Boxes. If your order requires a non-USPS carrier, please provide a street address.
Contact Us
Questions about shipping or need to track your order?
Email: info@slothandduck.store
Response Time: Within 24-48 hours
Business Hours: Monday-Friday, 9 AM - 5 PM EST